Where to send a complaint
Address
Nirmand India Private Limited
Gajanan Bhawan, EC 63, Scheme No. 94 C, Opposite Bombay Hospital, Indore, Madhya Pradesh 452010, India
What you can complain about
- A payment, refund, Bricks or Pro problem.
- Your personal data: access, correction, deletion or misuse.
- Content in the app or in Nirmand News that you think is unlawful, false, harmful, or that uses your photo, name or work without permission.
- An AI image that you think is misleading or misused.
- Service problems that support has not solved, or anything else about how we treat you.
How to raise a complaint
- Write to ops@nirmand.com with the subject “Grievance”.
- Tell us your name, the mobile number or email on your Nirmand account (if you have one), what happened and when, and what you would like us to do. Add screenshots, links or payment IDs if you have them.
- Within 24 hours we acknowledge your complaint and send you a reference number.
- Within 7 days we resolve it and tell you what we did and why. If we need more time for a complex case, we tell you why and when to expect an answer.
Urgent removal of content
If content on Nirmand shows you in a sexual act or with nudity, or impersonates you, including in a morphed or AI-made image, write to ops@nirmand.com with the subject “Urgent removal”. We act within 24 hours.
If you are not satisfied
If you are not happy with our answer, reply to the same email thread and ask for the decision to be reviewed by the management of Nirmand India Private Limited. You can also:
- contact the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in;
- for personal data complaints, approach the Data Protection Board of India after you have raised the complaint with us.
Everyday questions
For questions such as how to use the app, Help & FAQs is the quickest place to look. See also Contact us.