At a glance
- Purchases of Bricks and Pro cannot be cancelled and are not refunded once they are added to your project.
- You get a full refund if your payment failed but money was taken, if you were charged twice, or if what you bought was not added to your project.
- If an AI preview fails, the Brick comes back to you automatically. You do not need to ask.
- Nothing renews by itself, so there is never a subscription to cancel.
What you buy from Nirmand
Nirmand sells two digital products, both for one project at a time:
- Bricks: credits for AI previews and Final Look images.
- Pro: no Free-plan limits for one project for 365 days.
Both are delivered instantly after payment (see the delivery policy). Because they can be used right away, we do not offer refunds for a change of mind, for Bricks you have not used, or for Pro time you have not used.
When you get your money back
| What happened | What we do |
|---|---|
| Your payment failed, but money was taken from your account | The bank or Razorpay usually reverses it by itself within 5 to 7 working days. If it has not come back after that, write to us and we will make sure it does. |
| You were charged twice for the same purchase | We refund the extra charge in full. |
| You paid, but the Bricks or Pro were not added to your project within 24 hours | We add them, or if we cannot, we refund the full amount. |
| You were charged a different amount from the price shown at checkout | We refund the difference. |
When a refund is not given
- Bricks or Pro that were added to your project, whether or not you used them.
- An AI preview you did not like. Previews are illustrations; you can create another one, and if a preview fails, its Brick is returned automatically.
- Free or bonus Bricks, such as the free Bricks on your first project or the bonus Bricks that come with Pro. They have no cash value.
- Bricks or Pro time left when you delete your account, or when an account is closed for breaking our terms.
Failed AI previews
When an AI preview or Final Look image fails to generate, the Bricks it used are returned to your project balance automatically. You will see them back in the app, usually within minutes. If they do not come back, write to us with the time of the preview and we will fix it.
Cancelling
There is no subscription. Pro lasts 365 days and ends on its own; we never charge you again automatically. Bricks are bought as one-time packs. So there is nothing to cancel once your payment is complete.
How to ask for a refund
- Write to us at ops@nirmand.com within 30 days of the payment.
- Include the mobile number or email on your Nirmand account, the date and amount of the payment, and the Razorpay payment ID or the UPI or bank reference number.
- We reply within 2 working days and tell you what we found.
- If a refund is due, we start it within 2 working days of confirming. Razorpay sends it to the same card, UPI or bank account you paid from. Your bank usually credits it in 5 to 7 working days.
Chargebacks
If you have a problem with a payment, please write to us first; we can usually fix it faster than a bank dispute. If you file a chargeback for a purchase that was delivered, we may share proof of delivery with your bank, and the Bricks or Pro from that purchase may be removed while the dispute is open.
Questions or complaints
Write to ops@nirmand.com or call +91 96699 29990 (Monday to Saturday, 10:00 am to 6:00 pm IST). If you are not happy with our answer, follow our grievance process.